Terms of Use

Terms and Conditions

  1. Introduction
    These Terms and Conditions govern your use of the Art by Leanne WB website and any related services (Website). By accessing or using the Website you agree to be bound by these Terms. If you do not agree, do not use the Website.

  2. Definitions

  • "We", "us", "our": Art by Leanne WB.

  • "You", "your", "Customer": any person who visits, uses or purchases from the Website.

  • "Content": all text, images, designs, artworks, descriptions, metadata and other material displayed on the Website.

  • "Products": artworks, prints, commissions, digital downloads and other items offered for sale via the Website.

  1. Changes to Terms We may update these Terms from time to time. Updated Terms are effective when posted. Continued use of the Website after changes constitutes acceptance of the updated Terms.

  2. Privacy Use of personal information is governed by our Privacy Policy. By using the Website you consent to collection and use of your information in accordance with that policy.

  3. Use of the Website

  • You must be 18 years or older or have parental/guardian consent to use the Website and enter into contracts.

  • You agree not to use the Website for illegal purposes or in a manner that infringes others’ rights.

  • You must not upload or transmit content that is defamatory, obscene, abusive, discriminatory or otherwise objectionable.

  1. Intellectual Property

  • All Content on the Website is owned or licensed by us and protected by copyright, trademark and other intellectual property laws.

  • You may view, purchase Content solely for your personal, non-commercial use.

  • You must not copy, reproduce, modify, distribute, display, sell, licence or otherwise exploit the Content without our prior written permission.

  • Commissioned artworks: Unless otherwise agreed in writing, we retain copyright in commissioned artworks but grant the purchaser a licence for personal use. Commercial use or reproduction requires a separate agreement and fee.

  1. Product Information and Availability

  • We make reasonable efforts to display accurate product information. However, colours, textures and finishes may vary from images on your screen.

  • All products are subject to availability. We reserve the right to discontinue, limit quantities or change prices at any time.

  • If an ordered item is unavailable, we will notify you and provide options such as refund, exchange or backorder.

  1. Orders and Contract Formation

  • Orders placed on the Website are offers to purchase. We may accept or decline orders at our discretion.

  • A contract is formed when we accept your order and send a confirmation email.

  • We may require additional information or verification before accepting an order.

  1. Pricing and Payment

  • Prices are shown in the currency indicated on the Website and include applicable taxes where stated.

  • We accept payment methods displayed at checkout. Payment must be made in full before dispatch.

  • We reserve the right to correct pricing errors. If a pricing error is discovered after payment, we will contact you to confirm whether you wish to proceed at the corrected price or cancel for a full refund.

  1. Shipping and Delivery

  • Shipping costs and estimated delivery times are provided at checkout. Delivery times are estimates only and not guaranteed.

  • Risk in physical Products passes to you on delivery. Title transfers to you when we receive full payment.

  • For lost or damaged items, you must notify us within a reasonable time and provide evidence of damage where requested.

  1. Returns, Refunds and Exchanges

  • Our returns and refunds policy is set out in our Returns Policy.

  • Custom or commissioned works are non‑returnable unless faulty or not delivered as agreed.

  • Refunds will be processed using the original payment method.

  1. Digital Products

  • Digital downloads or files are supplied electronically. We endeavour to ensure they are free from defects but do not guarantee compatibility with all devices.

  • Due to the nature of digital products, we generally do not provide refunds once downloaded, except where required by law.

  1. Commissions and Custom Work

  • Commission processes, timelines and deposits are detailed at the time of order. A deposit may be required to commence work.

  • You must provide accurate reference material free from copyright and any required approvals within specified timeframes. Delays caused by you may affect delivery and may incur additional charges.

  • I retain the right to refuse commissions that are illegal, offensive or outside my agreed artistic scope.

  1. Warranties and Liability

  • To the extent permitted by law, all express or implied conditions, guarantees and warranties are excluded.

  • Our liability for any loss or damage arising from use of the Website or products is limited to the amount paid by you for the relevant Product.

  • We are not liable for indirect, special or consequential loss, including lost

Shipping and Returns Policy — Australia (Effective: 22 June 2026)

Processing time

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is received and cleared.

  • Custom portrait processing times vary depending on the order. An estimate is given at the time of purchase

    Shipping methods & transit times

  • Standard Australia Post (Regular Parcel): estimated 3–7 business days nationwide.

  • Express Australia Post (Express Post/Parcel Post Express): estimated 1–3 business days depending on destination.

  • Regional and remote areas may experience longer transit times.

  • Delivery time estimates begin when the order leaves our premises, not when the order is placed.

    Shipping costs

  • Shipping charges are displayed at checkout.

  • Free standard shipping applies to eligible products and will be shown at checkout.

    Tracking & notifications

  • A tracking number will be emailed once the order is dispatched. Tracking updates are provided by the carrier.

  • It is the customer’s responsibility to provide a correct and deliverable postal address. We are not responsible for delays or loss resulting from incorrect addresses.

    International shipping

  • This policy covers shipping within Australia only. For international orders, please refer to our separate international shipping terms.

    Failed deliveries & returns to sender

  • If a parcel is returned to us due to an incorrect address, uncollected status or refusal, reshipment will incur additional postage charges, which the customer must pay prior to dispatch. Alternatively, a refund less original postage and return postage fees may be offered.

    Lost or damaged parcels

  • If your parcel is lost or arrives damaged, contact us within 7 days of the expected delivery date. Please keep all packaging and items; photographs may be required for claims. We will lodge a claim with the carrier and work to resolve the issue. Refunds or replacements will be provided where eligible under carrier and store policies.

Returns & Refunds

Change of mind returns are not required by Australian Consumer Law.

  • I make all reasonable efforts to display products accurately and with as much detail as possible but if for any reason you are not happy with your purchase please get in touch within 7 days of delivery of your item. I want you to be happy with your purchase. If a return is agreed upon, the customer is responsible for return postage costs. A refund will be issued after the item is received by me and I am able to view that it is in original condition. The refund amount will be less the cost of the original postage amount (I will let you know the amount when the postage cost was included in the purchase price). No returns are accepted for commissions and made or order items.

    Faulty, damaged or incorrect items

  • Under Australian Consumer Law, you are entitled to a repair, replacement or refund if goods are faulty.

  • Please notify us within 7 days of delivery for damaged or incorrect items.
    Provide photos and your order number. We will assess the issue and advise on the next steps.
    I take great care when packing items for shipping to avoid damage during transit but in the unlikely event that damage does occur, please get in touch as soon as possible. Items over the value of $100 are sent with insurance included in the shipping cost.

    Returns process

  • Please get in touch first to discuss (as per details above).

  • Do not send returns without prior authorisation. Unauthorised returns may be refused.

    Refunds

  • Refunds for authorised returns will be processed within 7–14 business days of receiving and inspecting the returned goods. Refunds will be issued to the original payment method.

  • Shipping charges are non-refundable, except where the return is due to an error on our part or a faulty product.

    Exchanges

  • If you wish to exchange an item, contact us to confirm availability. Exchanges are treated as a return followed by a new purchase. Additional postage may apply.

Privacy & Security

  • Personal information used for shipping and returns will be handled in accordance with our privacy policy and only used for fulfilment and customer service purposes.

Contact

  • For return authorisation, claims for damaged or missing items, or any shipping enquiries, provide your order number and contact details in your message.

This policy may be updated from time to time. The version above is current as of the effective date at the top of this document.